Agenda 

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Sunday, August 3, 2025
Arrival Tea and Coffee for Extended Education7:30 AM - 8:00 AMGrand Ballroom Foyer 
Extended Education Registration7:30 AM - 5:00 PMGrand Ballroom Foyer 
EE1: Automating Your Business Processes with BPMs: Part 18:00 AM - 12:00 PMSpringbrook 1|Springbrook 2Raheel Ahmed - Epicor Software
Matthew Fenner - Epicor
EE2: Creating Advanced Business Activity Queries (BAQs) for Better Data Analysis8:00 AM - 12:00 PMBinna BurraGreg Casey - Epicor
Ian Macdonald - Epicor Software
EE3: Upgrading Classic Customizations to Kinetic UX8:00 AM - 12:00 PMBeechmont 1Manny Shawa - Epicor
Karen Mott - Epicor
Morning Coffee Break10:00 AM - 10:30 AMGrand Ballroom Foyer 
Extended Education Lunch12:00 PM - 1:00 PMTamborine Gallery & Foyer 
EE4: Automating Your Business Processes with BPMs: Part 21:00 PM - 5:00 PMSpringbrook 1|Springbrook 2Raheel Ahmed - Epicor Software
Manny Shawa - Epicor
EE5: Driving System Enhancements with Application Studio Fundamentals1:00 PM - 5:00 PMBinna BurraKaren Mott - Epicor
Greg Casey - Epicor
EE6: Processing and Tracking Your Job Costs in Kinetic1:00 PM - 5:00 PMBeechmont 1Rajiv Kumar - Epicor
Sandra Le Roux - Epicor
Afternoon Break3:00 PM - 3:30 PMGrand Ballroom Foyer 
Monday, August 4, 2025
Arrival Tea and Coffee for Extended Education7:30 AM - 8:00 AMGrand Ballroom Foyer 
Registration Arrival Day7:30 AM - 5:00 PMGrand Ballroom Foyer 
EE7: Expanding System Enhancements with Application Studio: Advanced8:00 AM - 12:00 PMSpringbrook 1|Springbrook 2Matthew Fenner - Epicor
Karen Mott - Epicor
EE8: Leveraging SSRS Report Functionality and Modifying SSRS Production Reports8:00 AM - 12:00 PMBinna BurraManny Shawa - Epicor
Raheel Ahmed - Epicor Software
EE9: Introduction to Key Features in Epicor ECM (Including IDC and Form Building)8:00 AM - 12:00 PMBeechmont 1Sandra Le Roux - Epicor
Rajiv Kumar - Epicor
Trami Truong - Epicor Software
Morning Coffee Break10:00 AM - 10:30 AMGrand Ballroom Foyer 
Extended Education Lunch12:00 PM - 1:00 PMTamborine Gallery & Foyer 
EE10: Creating an Approval Process Using Functions1:00 PM - 5:00 PMSpringbrook 1|Springbrook 2Karen Mott - Epicor
Raheel Ahmed - Epicor Software
Rajiv Kumar - Epicor
EE11: Solving Your Business Needs With Kinetic Tools1:00 PM - 5:00 PMBinna BurraGreg Casey - Epicor
Manny Shawa - Epicor
Matthew Fenner - Epicor
EE12: Analysing MRP Results, Fine Tuning Schedules, and PO Suggestions1:00 PM - 5:00 PMBeechmont 1Jennifer Triftshauser - Epicor
Ian Macdonald - Epicor Software
Sandra Le Roux - Epicor
EE13: Streamlining Procurement for Strategic Impact with Epicor Advanced Requisition Management (ARM)1:00 PM - 5:00 PMBeechmont 2Jarred Scagliotta - Precise Business Solutions
Welcome Reception Sponsored by: Avalara, Biscit Group, Endowance, Precise Business Solutions6:30 PM - 8:30 PMPoolside 
Tuesday, August 5, 2025
Arrival Tea and Coffee8:00 AM - 8:20 AMBallroom Foyer 
Welcome to Country8:20 AM - 8:30 AMJW Grand Ballroom 
Welcome to Insights Australia and New Zealand, Graeme Evans, Epicor Regional Vice President of Australia and New Zealand 8:30 AM - 8:45 AMJW Grand BallroomGraeme Evans - Epicor
Epicor Business and International Keynote, Andy Coussins, Epicor Executive Vice President of International8:45 AM - 9:05 AMJW Grand BallroomAndy Coussins - Epicor
Protecting Your Data in the Cloud Keynote, Sean Carr, Epicor Vice President, Information Security 9:05 AM - 9:45 AMJW Grand BallroomSean Carr - Epicor Software
Spark Action and Innovation, Customer Panel9:45 AM - 10:30 AMJW Grand BallroomDan Houdek - Epicor
Patrick Laitt - Milne Agrigroup
Paras Sood - Preformed Line Products
Morning Tea- Solutions Showcase10:30 AM - 11:00 AMBallroom Foyer 
Solution Pavilion Showcase Hours10:30 AM - 5:30 PMBallroom Foyer 
Technology Keynote, Arturo Buzzalino, Epicor Chief Innovation Officer11:00 AM - 11:45 AMJW Grand BallroomArturo Buzzalino - Epicor
Lunch Sponsored by Ancora Software UK Ltd, QBuild Software Japan, Workato11:45 AM - 1:00 PMTamborine Gallery 
The Road Ahead for Manufacturing1:00 PM - 2:30 PMJW Grand BallroomJennifer Triftshauser - Epicor
Arturo Buzzalino - Epicor
Dan Houdek - Epicor
Helping You to Thrive: Best Practices, Insights and Tips from the Epicor Support Team2:40 PM - 3:25 PMBinna BurraHong Looi Tan - Epicor Software (M) Sdn Bhd
Life in the Cloud: How to Prepare for a Successful Kinetic Upgrade2:40 PM - 3:25 PMJW Grand BallroomSteve Bray - Epicor
Streamline ERP QA Testing with Test ReCoder2:40 PM - 3:25 PMBeechmont 1Karen Mott - Epicor
Matthew Fenner - Epicor
What's New and the Road Ahead: Epicor for Care2:40 PM - 3:25 PMSpringbrook 1|Springbrook 2Jennifer Triftshauser - Epicor
Anil Kumar - Epicor Software
Trami Truong - Epicor Software
Jacob Thompson - Epicor
Afternoon Tea - Solutions Showcase3:25 PM - 3:40 PMBallroom Foyer 
Advancing Support at Home: Key Updates and Compliance Changes3:40 PM - 4:25 PMSpringbrook 1|Springbrook 2Anil Kumar - Epicor Software
Trami Truong - Epicor Software
Automation Studio - Examples of Automating and Integrating to Gain Efficiency3:40 PM - 4:25 PMBeechmont 1Manny Shawa - Epicor
Explore the Business Process Integration Between Epicor ERP and Salesforce3:40 PM - 4:25 PMBinna BurraBrian Peters - Endowance Solutions
Revolutionize & Optimise Demand Planning and Inventory Supply with Epicor IP&O3:40 PM - 4:25 PMJW Grand BallroomSandra Le Roux - Epicor
Greg Casey - Epicor
Advanced Planning and Scheduling4:35 PM - 5:20 PMBeechmont 1Manny Shawa - Epicor
Advancing Residential Care: Key Updates and Compliance Changes4:35 PM - 5:20 PMSpringbrook 1|Springbrook 2Anil Kumar - Epicor Software
Trami Truong - Epicor Software
Top 10 Most Asked Financial Questions: Epicor Support Reviews4:35 PM - 5:20 PMBinna BurraRajiv Kumar - Epicor
Hong Looi Tan - Epicor Software (M) Sdn Bhd
Unlock the Latest Kinetic Features with Browser UX4:35 PM - 5:20 PMJW Grand BallroomJennifer Triftshauser - Epicor
Solutions Showcase and Reception6:45 PM - 7:30 PMBallroom Foyer 
Champion Awards Dinner7:30 PM - 10:00 PMJW Grand Ballroom 
Wednesday, August 6, 2025
Arrival Tea and Coffee8:00 AM - 8:30 AMBallroom Foyer 
Guest Keynote, Anders Sörman-Nilsson 8:30 AM - 9:30 AMJW Grand Ballroom 
What's New, What's Next: Finance, Analytics, and Reporting9:30 AM - 10:15 AMJW Grand BallroomRajiv Kumar - Epicor
Morning Tea - Solutions Showcase10:15 AM - 10:30 AMBallroom Foyer 
Solution Pavilion Showcase Hours10:15 AM - 4:30 PMBallroom Foyer 
Engage Better With Your Customers and Increase Revenue With eCommerce & EDI 10:30 AM - 11:15 AMJW Grand BallroomSandra Le Roux - Epicor
Keynote: Aged Care Reform: What’s Next? Insights from Inside the System10:30 AM - 11:15 AMSpringbrook 1|Springbrook 2Paul Sadler - Paul Sadler Consultancy
Navigating the New Rules of Global Trade: Tax Compliance, Tariffs, and the Cross-Border Imperative10:30 AM - 11:15 AMBeechmont 1 
Unlocking the Power of Kinetic: Best Practices and Tips for Manufacturers10:30 AM - 11:15 AMBinna BurraGreg Casey - Epicor
Raheel Ahmed - Epicor Software
Ian Macdonald - Epicor Software
Manny Shawa - Epicor
An Introduction to Quality Management11:25 AM - 12:10 PMBeechmont 1Greg Casey - Epicor
Ian Macdonald - Epicor Software
Gain Efficiencies with a Connected Shopfloor Solution and an Introduction to Epicor Connected Process Control11:25 AM - 12:10 PMJW Grand BallroomSandra Le Roux - Epicor
Maximize Project Profitability and Success with Epicor APM11:25 AM - 12:10 PMBinna BurraFrank McLoughlin - Precise Business Solutions
Mark Batina - Precise Business Solutions
Unlocking the Benefits of the Cloud and Browser UX for Aged Care11:25 AM - 12:10 PMSpringbrook 1|Springbrook 2Dylan Zuccala - Internal Epicor PSA Resources
Trami Truong - Epicor Software
Lunch Sponsored by Ancora Software UK Ltd, QBuild Software Japan, Workato12:10 PM - 1:10 PMTamborine Gallery 
Best Practices in Part-Inventory and Planning Parameters1:10 PM - 1:55 PMBeechmont 1Raheel Ahmed - Epicor Software
Lab: Converting Classic Customizations to Browser UX (This session requires a laptop)1:10 PM - 1:55 PMBinna BurraMatthew Fenner - Epicor
Unlocking Financial Planning and Analysis for Aged Care – A Customer Success Story1:10 PM - 1:55 PMSpringbrook 1|Springbrook 2Ashley How - LightArc
Dylan Zuccala - Internal Epicor PSA Resources
What's New, What's Next: Epicor ECM Release 2025.11:10 PM - 1:55 PMJW Grand BallroomRajiv Kumar - Epicor
Sandra Le Roux - Epicor
CADLink: Seamlessly Sync Part and BOM Data with Epicor2:05 PM - 2:50 PMBinna BurraNaoki Tokuhashi - CADLink Japan
Epicor CPQ: Increase Sales by Providing an Immersive Buying Experience2:05 PM - 2:50 PMJW Grand BallroomSandra Le Roux - Epicor
Optimising Aged Care Cash Flow with Epicor Cash Collect2:05 PM - 2:50 PMSpringbrook 1|Springbrook 2Rajiv Kumar - Epicor
Dylan Zuccala - Internal Epicor PSA Resources
Contextual Alerts and Teamwork with Epicor Collaborate3:00 PM - 3:45 PMJW Grand BallroomIan Macdonald - Epicor Software
Rajiv Kumar - Epicor
Streamline Purchasing and Strengthen Compliance with Epicor ARM 3:00 PM - 3:45 PMBinna BurraMark Batina - Precise Business Solutions
Jarred Scagliotta - Precise Business Solutions
Streamline Rostering and Client Engagement with Quicta for Aged Care3:00 PM - 3:45 PMSpringbrook 1|Springbrook 2Anil Kumar - Epicor Software
Trami Truong - Epicor Software
Closing Remarks and Prize Draw 3:55 PM - 4:10 PMJW Grand BallroomGraeme Evans - Epicor
Ian Macdonald - Epicor Software
Afternoon Tea4:10 PM - 4:30 PMBallroom Foyer 
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