| Tuesday, November 18, 2025 |
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| Early Registration Open | 3:00 PM - 5:00 PM | | BisTrack, Eagle, LumberTrack, Propello, Warehouse Management | | | |
| Wednesday, November 19, 2025 |
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| Registration Open | 7:00 AM - 6:30 PM | | BisTrack, Eagle, LumberTrack, Propello, Warehouse Management | | | |
| LumberTrack SQL and SSRS Reporting | 8:00 AM - 5:00 PM | Extended Education Boot Camp | LumberTrack | | | |
| BisTrack Business Intelligence: From Zero to Hero in One Day | 8:00 AM - 5:00 PM | Extended Education Boot Camp | BisTrack | | | |
| Crystal Reports for BisTrack: Reports, Documents, Templates, Labels and More | 1:00 PM - 5:00 PM | Extended Education Boot Camp | BisTrack | | | |
| Propello: Deep Dive into New Capabilities | 1:00 PM - 5:00 PM | Extended Education Boot Camp | Propello | | | |
| Eagle: Deep Dive into Compass: Improving Business Process | 1:00 PM - 5:00 PM | Extended Education Boot Camp | Eagle | | | |
| Welcome Reception | 5:00 PM - 6:30 PM | | | | | |
| Solutions Pavilion Open | 5:30 PM - 6:30 PM | | BisTrack, Eagle, LumberTrack, Propello, Warehouse Management | | | |
| Thursday, November 20, 2025 |
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| Insights Breakfast | 7:00 AM - 8:00 AM | | | | | |
| Registration Open | 7:00 AM - 6:00 PM | | BisTrack, Eagle, LumberTrack, Propello, Warehouse Management | | | |
| Welcome Keynote from Epicor Executives | 8:00 AM - 8:45 AM | | | | | |
| Break in Solutions Pavilion | 8:45 AM - 9:00 AM | | | | | |
| Solutions Pavilion Open | 8:45 AM - 6:00 PM | | BisTrack, Eagle, LumberTrack, Propello, Warehouse Management | | | |
| The State of Retail | 9:00 AM - 9:50 AM | | Eagle, Propello | | Executive, Finance, IT, Operations, Sales | |
| What's New in BisTrack | 9:00 AM - 9:50 AM | BisTrack Advanced, BisTrack Basics, BisTrack Business Applications, BisTrack Financials | BisTrack | | Finance, IT, Operations, Sales, Analysts | Business Insights, Consumer Experience, Employee Productivity, Integration and Automation, Security and Compliance, Smart Operations |
| What's New in LumberTrack | 9:00 AM - 9:50 AM | LumberTrack | LumberTrack | | Finance, IT, Operations, Sales | Business Insights, Consumer Experience, Employee Productivity, Integration and Automation, Services and Support |
| Basics of Inventory Tracking | 10:00 AM - 10:50 AM | BisTrack Basics | BisTrack | | Operations | BI - Analytics and Reporting, Employee Productivity, Electronic Data, Inventory and Purchasing, Smart Operations |
| Boost Financial Efficiency with Epicor Financials | 10:00 AM - 10:50 AM | BisTrack Financials | BisTrack, LumberTrack | | Finance | Financials and Accounting |
| Powering Productivity: Customizing BisTrack Web | 10:00 AM - 10:50 AM | BisTrack Advanced | BisTrack | | IT, Operations, Sales | Employee Productivity, Security and Compliance, Smart Operations |
| Reconcile your General Ledger Inventory Value to Your Physical Inventory: How Eagle Can Help You Through the Process (also held on Friday at 1:30 - 2:20 PM) | 10:00 AM - 10:50 AM | Retail Best Practices | Eagle | | Finance, Operations | Financials and Accounting, Inventory and Purchasing |
| Introduction to Epicor Warehouse Management System: Improve Accuracy and Efficiency | 10:00 AM - 10:50 AM | BisTrack Basics | BisTrack | | Finance, IT, Operations | Inventory and Purchasing, Smart Operations, Warehouse and Fulfillment |
| Sponsored by Phocas: Financial Reporting and Budgeting with Epicor Data Analytics (EDA) | 10:00 AM - 10:50 AM | BisTrack Business Applications | BisTrack | | Finance, IT, Operations | BI - Analytics and Reporting, Electronic Data |
| What's New in Epicor Propello | 10:00 AM - 10:50 AM | Retail Innovation | Propello | | Executive, Finance, IT, Operations, Sales | Business Insights, Consumer Experience, Integration and Automation, Inventory and Purchasing, Smart Operations |
| Revolutionize Your Demand Planning and Inventory Strategy with Epicor IP&O for BisTrack | 10:00 AM - 10:50 AM | BisTrack Business Applications | BisTrack, Epicor IP&O | | Finance, Operations | BI - Analytics and Reporting, Business Insights, Electronic Data |
| Unlock Business Insights and Transform Your Operations with Epicor EDA | 10:00 AM - 10:50 AM | LumberTrack | LumberTrack | | Executive, Finance, IT, Operations, Sales | BI - Analytics and Reporting, Business Insights, Smart Operations |
| Empowering Your Retail Workforce with Epicor Learning | 10:00 AM - 10:50 AM | Retail Thought Leadership | Eagle, Propello | | Executive, Finance, IT, Operations, Sales | Employee Productivity |
| Tag Track Troubleshooting, Printing, Upgrading, and More! | 10:00 AM - 10:50 AM | LumberTrack | LumberTrack | | Operations | Business Insights, Integration and Automation |
| Elevate Your Business with LumberTrack on Microsoft Azure | 11:00 AM - 11:50 AM | LumberTrack | LumberTrack | | Executive, IT | Electronic Data, Security and Compliance |
| Tagging & Inventory Management with the Picking App | 11:00 AM - 11:50 AM | LumberTrack | LumberTrack | | Executive, Operations | Inventory and Purchasing, Warehouse and Fulfillment |
| What's New in Epicor's Warehouse Management System (WMS) | 11:00 AM - 11:50 AM | Warehouse Management | Warehouse Management | | Finance, IT, Operations, Sales | Warehouse and Fulfillment |
| What's New in Eagle | 11:00 AM - 11:50 AM | Retail Innovation | Eagle | | Executive, Finance, IT, Operations, Sales | Business Insights, Consumer Experience, Integration and Automation, Smart Operations |
| The AI-Ready Retailer: Preparing for the Next Wave of Innovation | 11:00 AM - 11:50 AM | Retail Thought Leadership | Propello | | Executive, Finance, IT, Operations, Sales | AI and ML |
| Boost Margins with Smarter Pricing Strategies | 11:00 AM - 11:50 AM | BisTrack Advanced | BisTrack | | Finance | Sales and Commerce, Smart Operations |
| Onboarding Made Easy: Train Beginners and Seasoned Employees with Epicor Propello | 11:00 AM - 11:50 AM | Retail Best Practices | Propello | | Executive, Operations | Employee Productivity |
| Automation Studio for BisTrack: Simplify Integration and Workflow Automation | 11:00 AM - 11:50 AM | BisTrack Business Applications | BisTrack | | IT | Integration and Automation |
| Moving from Microsoft Dynamics GP to Epicor Financials | 11:00 AM - 11:50 AM | BisTrack Financials | BisTrack | | Executive, Finance | Financials and Accounting |
| Grow Revenue with Customer Stratification | 11:00 AM - 11:50 AM | BisTrack Basics | BisTrack | | Sales | Smart Operations |
| Lunch | 12:00 PM - 1:20 PM | | | | | |
| Nail Your Numbers: Precision Reporting, Planning & Forecasting with Epicor FP&A | 1:30 PM - 2:20 PM | BisTrack Financials | BisTrack, LumberTrack | | Finance | Financials and Accounting |
| Top 2025 LumberTrack Support Issues and How to Resolve Them | 1:30 PM - 2:20 PM | LumberTrack | LumberTrack | | Executive, Finance, IT, Operations, Sales | Services and Support |
| Epicor BisTrack on Microsoft Azure | 1:30 PM - 2:20 PM | BisTrack Advanced | BisTrack | | | Electronic Data, Security and Compliance, Smart Operations |
| Work Smarter. Don't Guess Harder: Making Data-Driven Decisions for Modern Retailers (also held on Friday at 2:30 - 3:20 pm) | 1:30 PM - 2:20 PM | Retail Best Practices | Eagle, Propello | | Executive, Finance, IT, Operations | BI - Analytics and Reporting |
| Wait or Migrate: Learn About Your Path to Propello | 1:30 PM - 2:20 PM | Retail Innovation | Eagle | | Executive, Finance, IT, Operations, Sales | Smart Operations |
| Learn More About EpicCare, EpicWeb, Epicor Ideas and Epicor Learning Center | 1:30 PM - 2:20 PM | BisTrack Basics | BisTrack, LumberTrack | | Executive, IT, Operations, Sales | Employee Productivity, Services and Support, Smart Operations |
| Customer Panel: Managing eCommerce and Processing Capabilities | 1:30 PM - 2:20 PM | BisTrack Advanced | BisTrack | | Executive, IT, Operations | Integration and Automation |
| Building a Digital Sales Channel with Epicor Commerce | 1:30 PM - 2:20 PM | BisTrack Business Applications | Epicor Commerce | | IT, Operations, Sales | Sales and Commerce |
| The Heart of Retail: Epicor Propello for POS, Inventory & More | 1:30 PM - 2:20 PM | Retail Innovation | Propello | | Executive, Finance, IT, Operations, Sales | Business Insights, Inventory and Purchasing, Sales and Commerce, Smart Operations |
| Configuring Your Shop with Epicor's Warehouse Management System (WMS) | 1:30 PM - 2:20 PM | Warehouse Management | Warehouse Management | | IT, Operations | Smart Operations |
| Elevate Your Configurator: An Introduction to Epicor Configure, Price, Quote (CPQ) | 2:30 PM - 3:20 PM | BisTrack Business Applications | BisTrack, Epicor ECM | | IT, Operations | Content Automation and Management |
| Customer-Led: Unlocking Your Data Business Intelligence Tools in BisTrack | 2:30 PM - 3:20 PM | BisTrack Advanced | BisTrack | | IT, Operations, Executive | BI - Analytics and Reporting, Business Insights, Smart Operations |
| Drive Sales from Your Production Forecast | 2:30 PM - 3:20 PM | LumberTrack | LumberTrack | | Sales | Business Insights, Sales and Commerce |
| The First 90 Days of Epicor's Warehouse Management System: Post Go-Live Best Practices | 2:30 PM - 3:20 PM | Warehouse Management | Warehouse Management | | IT, Operations | Employee Productivity, Smart Operations, Warehouse and Fulfillment |
| Preparing for European Union Deforestation Requirements (EUDR): Compliance and Documentation with LumberTrack | 2:30 PM - 3:20 PM | LumberTrack | LumberTrack | | Executive, IT, Operations | Security and Compliance, Smart Operations |
| Stop Retail Threats Before They Start: Prevent Fraud and Protect Customer Data | 2:30 PM - 3:20 PM | Retail Thought Leadership | Eagle, Propello | | Executive, Finance, IT, Operations, Sales | Security and Compliance, Smart Operations |
| Tips and Tricks for Epicor Financials | 2:30 PM - 3:20 PM | BisTrack Financials | BisTrack, LumberTrack | | Finance | Employee Productivity, Financials and Accounting, Smart Operations |
| Beat the Competition: Drive Sales with Smarter Pricing Strategies | 2:30 PM - 3:20 PM | Retail Best Practices | Eagle | | Executive, Finance, Operations | Smart Operations |
| Unlock an Omnichannel Experience with Propello | 2:30 PM - 3:20 PM | Retail Best Practices | Propello | | Executive, Finance, IT, Operations, Sales | Sales and Commerce |
| Hear from the BisTrack Experts: Top Challenges and Best Practices for 2025 | 2:30 PM - 3:20 PM | BisTrack Basics | BisTrack | | Executive, Finance, IT, Operations, Sales | BI - Analytics and Reporting, Business Insights, Consumer Experience, Data Services, Employee Productivity, Financials and Accounting, Integration and Automation, Sales and Commerce, Services and Support, Security and Compliance, Smart Operations |
| Customer-Led: Gain Control and Visibility with BisTrack Order Monitor | 3:30 PM - 4:20 PM | BisTrack Advanced | BisTrack | | Executive, Finance, IT, Operations, Sales | Employee Productivity, Smart Operations |
| Get the Most Out of Epicor's Warehouse Management System (WMS): Labor Management, Exceptions, and Unique Features | 3:30 PM - 4:20 PM | Warehouse Management | Warehouse Management | | IT, Operations | Warehouse and Fulfillment |
| Top Trending Support Topics in Dynamics GP | 3:30 PM - 4:20 PM | BisTrack Financials | BisTrack | | Finance | Financials and Accounting, Services and Support |
| Customer-Led Roundtables: Breakouts by Industry & Business Unit | 3:30 PM - 4:20 PM | LumberTrack | LumberTrack | | Executive, Finance, IT, Operations, Sales | Employee Productivity, Smart Operations |
| Simplify Quoting with Epicor CPQ (Configure, Price, Quote) | 3:30 PM - 4:20 PM | BisTrack Business Applications | BisTrack, Epicor CPQ | | IT, Operations, Sales | Configure Price Quote |
| Driving Repeat Business: Loyalty Programs That Keep Customers Coming Back | 3:30 PM - 4:20 PM | Retail Best Practices | Eagle, Propello | | Executive, IT, Operations, Sales | Consumer Experience |
| Empower Your Workforce with Acadia: Engage, Upskill, Perform | 3:30 PM - 4:20 PM | Retail Thought Leadership | Eagle, Propello, Acadia | | Executive, Finance, IT, Operations, Sales | Consumer Experience, Employee Productivity, Smart Operations |
| The Benefits of Value Exchange Workshops | 3:30 PM - 4:20 PM | BisTrack Basics | BisTrack | | Operations | Employee Productivity, Smart Operations |
| Smart, Automated, and Compliant Global Financial Management with Epicor Financials | 3:30 PM - 4:20 PM | Retail Best Practices | Propello | | Executive, Finance, IT, Operations | Financials and Accounting |
| Networking Reception | 4:30 PM - 6:00 PM | | | | | |
| Friday, November 21, 2025 |
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| Automate Your Payables with AP Assist | 1:30 AM - 2:20 PM | LumberTrack | LumberTrack | | Executive, Finance, IT, Operations, Sales | Employee Productivity, Electronic Data, Smart Operations |
| Insights Breakfast | 7:00 AM - 8:00 AM | | | | | |
| Registration Open | 7:00 AM - 3:30 PM | | BisTrack, Eagle, LumberTrack, Propello, Warehouse Management | | | |
| Kevin Brown, Guest Speaker Keynote | 8:00 AM - 9:00 AM | | | | | |
| Solutions Pavilion Open | 9:00 AM - 1:30 PM | | | | | |
| Customer-led: Engaging Employees for Better Performance | 9:30 AM - 10:20 AM | BisTrack Basics | BisTrack | | Executive, Finance, IT, Operations, Sales | Employee Productivity |
| Workshop: Best Practices for Developing an Effective Training Program | 9:30 AM - 10:20 AM | BisTrack Basics, Retail Best Practices | BisTrack, Eagle, LumberTrack, Propello | | Executive, Finance, IT, Operations, Sales | Employee Productivity |
| LumberTrack Tips and Tricks for All Levels | 9:30 AM - 10:20 AM | LumberTrack | LumberTrack | | Executive, Finance, IT, Operations, Sales | Employee Productivity, Smart Operations |
| Introduction to BisTrack Web | 9:30 AM - 10:20 AM | BisTrack Basics | BisTrack | | Executive, Finance, IT, Operations, Sales | Business Insights, Consumer Experience, Employee Productivity, Smart Operations |
| Grow with Propello for Multi-Store and Omni-Channel Retail | 9:30 AM - 10:20 AM | Retail Innovation | Propello | | Executive, Finance, IT, Operations, Sales | Business Insights, Smart Operations |
| AVO's, MOLT's, and ACC's Demystified | 9:30 AM - 10:20 AM | BisTrack Financials | BisTrack | | Finance | Financials and Accounting |
| Save Time & Money with BisTrack's Web Track Portal | 9:30 AM - 10:20 AM | BisTrack Advanced | BisTrack | | Executive, IT, Operations | Smart Operations |
| Get More from Your Numbers: Empower Your Back-Office with Epicor | 9:30 AM - 10:20 AM | Retail Best Practices | Eagle | | Finance, Operations | Financials and Accounting |
| Customer Panel: Dynamic Forms | 9:30 AM - 10:20 AM | LumberTrack | LumberTrack | | Finance, IT, Operations, Sales | Smart Operations |
| BisTrack Journey Planner Best Practices and Trimble Routing | 9:30 AM - 10:20 AM | BisTrack Business Applications | BisTrack | | Executive, Operations | Shipping, Warehouse and Fulfillment |
| Cycle Counting and Annual Inventory with Epicor's Warehouse Management System (WMS) | 9:30 AM - 10:20 AM | Warehouse Management | Warehouse Management | | Executive, IT, Operations | Inventory and Purchasing |
| Lower Costs and Simplify Payment Processing with Epicor Payment Application (EPA & EPA Cloud) | 10:30 AM - 11:20 AM | BisTrack Business Applications | BisTrack | | Finance, Operations | Financials and Accounting |
| Label Smarter: Create, Customize, and Print Labels and Signs with Propello | 10:30 AM - 11:20 AM | Retail Best Practices | Propello | | Operations, Sales | Smart Operations |
| Dealing with Financial Exceptions in BisTrack: Tackle Financial Integration | 10:30 AM - 11:20 AM | BisTrack Financials | BisTrack | | Finance | Financials and Accounting |
| Plan and Execute API Integrations with Confidence | 10:30 AM - 11:20 AM | LumberTrack | LumberTrack | | Executive, IT | Integration and Automation |
| Customer Panel: Epicor Warehouse Management System Q&A | 10:30 AM - 11:20 AM | Warehouse Management | Warehouse Management | | Executive, IT, Operations | Warehouse and Fulfillment |
| State of the Retail Workforce: What’s Driving Attraction and Retention Today | 10:30 AM - 11:20 AM | | Eagle, Propello | | | |
| An Introduction to BisTrack's Mobile Applications | 10:30 AM - 11:20 AM | BisTrack Basics | Warehouse Management | | Executive, IT, Operations, Sales | Inventory and Purchasing, Warehouse and Fulfillment |
| Future-Proof Your Business with Epicor Financials and LumberTrack | 10:30 AM - 11:20 AM | LumberTrack | LumberTrack | | Finance | Financials and Accounting |
| Customer Panel: Optimizing Inbound & Outbound Dispatch & Delivery | 10:30 AM - 11:20 AM | BisTrack Business Applications | BisTrack | | Executive, IT, Operations | Consumer Experience, Employee Productivity, Smart Operations, Sustainability |
| Top 5 EpicCare Topics: Get the Most Out of EpicCare (also held on Friday at 2:30 - 3:20 PM) | 10:30 AM - 11:20 AM | Retail Best Practices | Eagle, Propello | | Executive, Finance, IT, Operations, Sales | Services and Support |
| Utilizing Call-Off Orders to Manage Large Projects | 11:30 AM - 12:20 PM | BisTrack Advanced | BisTrack | | IT, Operations | Employee Productivity, Smart Operations |
| Ask Us Anything: LumberTrack Open Forum | 11:30 AM - 12:20 PM | LumberTrack | LumberTrack | | Executive, Finance, IT, Operations, Sales | Collaboration, Consumer Experience, Employee Productivity, Services and Support, Security and Compliance, Smart Operations |
| Stay on the Floor: Mobile Tech That Drives Sales and Service | 11:30 AM - 12:20 PM | Retail Best Practices | Eagle, Propello | | Executive, Finance, IT, Operations, Sales | Consumer Experience, Smart Operations |
| Tips and Tricks: Getting Creative with BisTrack, from Administration to Sales | 11:30 AM - 12:20 PM | BisTrack Basics | BisTrack | | Executive, Finance, IT, Operations, Sales | Employee Productivity, Smart Operations |
| Make Data-Driven Decisions with Grow BI for BisTrack | 11:30 AM - 12:20 PM | BisTrack Business Applications | Epicor Grow | | Executive, IT, Operations, Sales | BI - Analytics and Reporting |
| An Introduction to Epicor Enterprise Content Management (ECM) - Automate Processes | 11:30 AM - 12:20 PM | BisTrack Business Applications | BisTrack | | IT, Operations | Content Automation and Management |
| Safe and Secure in the Cloud: Smart Migration Without Compromise | 11:30 AM - 12:20 PM | Retail Innovation | Eagle, Propello | | Executive, Finance, IT, Operations, Sales | Security and Compliance, Smart Operations |
| Real-World Lessons from Epicor's WMS Implementations | 11:30 AM - 12:20 PM | Warehouse Management | Warehouse Management | | Operations, Sales | Business Insights, Employee Productivity, Electronic Data, Inventory and Purchasing, Warehouse and Fulfillment |
| What's New in Payments: Must-Know Trends Shaping How Customers Pay | 11:30 AM - 12:20 PM | Retail Thought Leadership | Eagle, Propello | | Executive, Finance, IT, Operations, Sales | Consumer Experience, Sales and Commerce, Security and Compliance |
| Mastering Daily Reconciliation in BisTrack and your General Ledger | 11:30 AM - 12:20 PM | BisTrack Financials | BisTrack | | Finance | Financials and Accounting |
| Lunch | 12:00 PM - 1:00 PM | | | | | |
| Efficient Customer Payments in BisTrack: Essential Tips and Best Practices | 1:30 PM - 2:20 PM | BisTrack Financials | BisTrack | | Executive, Finance, IT, Operations, Sales | Financials and Accounting |
| Explore Use Cases for User-Defined Fields, Smart Objects, and Business Intelligence to Manage Workflows | 1:30 PM - 2:20 PM | BisTrack Advanced | BisTrack | | IT, Operations, Sales | Electronic Data |
| Empowering Your BisTrack Workforce with Epicor Learning | 1:30 PM - 2:20 PM | BisTrack Basics | BisTrack | | Executive, Finance, IT, Operations, Sales | Employee Productivity |
| Reconcile your General Ledger Inventory Value to Your Physical Inventory: How Eagle Can Help You Through the Process (also held on Thursday at 10:00 - 10:50 AM) | 1:30 PM - 2:20 PM | Retail Best Practices | Eagle | | Finance, Operations | Financials and Accounting, Inventory and Purchasing |
| Strengthen Your Business Infrastructure with Trusted Security Tools and Certified Devices | 1:30 PM - 2:20 PM | Retail Best Practices | Eagle, Propello | | Executive, IT, Operations | Security and Compliance, Smart Operations |
| Unlocking the Power of Scheduling+: Smarter Retail Workforce Management | 1:30 PM - 2:20 PM | Retail Best Practices | Eagle, Propello | | Executive, IT, Operations | Smart Operations |
| Efficient Field Service Management with BisTrack Field Scheduling | 1:30 PM - 2:20 PM | BisTrack Business Applications | BisTrack | | IT, Operations | Consumer Experience, Employee Productivity, Smart Operations |
| Dynamics GP - Management Reporter Tips and Tricks | 1:30 PM - 2:20 PM | BisTrack Financials | BisTrack, LumberTrack | | Finance | Financials and Accounting |
| Top 5 EpicCare Topics: Get the Most Out of EpicCare (also held on Friday at 10:30 - 11:20 AM) | 2:30 PM - 3:20 PM | Retail Best Practices | Eagle, Propello | | Executive, Finance, IT, Operations, Sales | Services and Support |
| Work Smarter Don't Guess Harder: Making Data-Driven Decisions for Modern Retailers (also held on Thursday at 1:30 - 2:20 pm) | 2:30 PM - 3:20 PM | Retail Best Practices | Eagle, Propello | | Executive, Finance, IT, Operations | BI - Analytics and Reporting |
| LumberTrack Feedback Forum: Start, Stop, Continue | 2:30 PM - 3:20 PM | LumberTrack | LumberTrack | | Executive, Finance, IT, Operations, Sales, Advisory Council | AI and ML, BI - Analytics and Reporting, Business Insights, Collaboration, Consumer Experience, Employee Productivity, Financials and Accounting, Inventory and Purchasing, Sales and Commerce, Services and Support, Security and Compliance, Smart Operations |
| BisTrack Feedback Forum: Start, Stop, Continue | 2:30 PM - 3:20 PM | BisTrack Advanced, BisTrack Basics, BisTrack Business Applications, BisTrack Financials | BisTrack | | Executive, Finance, IT, Operations, Sales, Advisory Council | AI and ML, BI - Analytics and Reporting, Business Insights, Collaboration, Consumer Experience, Data Services, Employee Productivity, Financials and Accounting, Integration and Automation, Services and Support, Security and Compliance, Smart Operations, Warehouse and Fulfillment |
