Epicor welcomes its customers to the Customer Connect 2026 event.

Epicor remains committed to providing cutting-edge technologies to ensure Prophet 21 evolves with your business and helps you 'spark action'! Join us as we review our recent releases and explore what's ahead for Prophet 21, including the latest features, functionality, and future core capabilities.

Join us to hear about:
    • Highlights of the recent Prophet 21 Release 2025.2
    • UKI region-specific enhancements (implemented/planned)

Take a closer look at the latest features and enhancements in BisTrack 2025.2 and how they align with our long-term vision. This session will also provide a roadmap overview and a glimpse into the future of BisTrack.
Discover key updates in BisTrack 2025.2.

    • Understand how enhancements support strategic goals.
    • The future of BisTrack on-premises.
    • Preview what’s ahead on the BisTrack roadmap.

BisTrack Web is BisTrack’s new browser-based interface designed to deliver a modern, personalised, and more accessible user experience. In this session, you’ll see how new functionality and a modern interface empower your teams to work more efficiently—anytime, anywhere.

    • Discover key enhancements in BisTrack Web.
    • Understand how it supports field teams and remote access.
    • Experience the sleek, modern user interface in action.

Come learn about the exciting possibilities that Epicor Prism will bring to your organisation. Prism is the revolutionary application of Gen AI within Prophet 21. In addition, we will touch on our planned LINUX migration for cloud, and update you about other upcoming foundational changes that we plan for the Prophet 21 platform.

Discover:

•  Dedicated Prism Agent-designed workflows and use-cases
•  Linux migration for cloud
•  What's next: Prophet 21 roadmap updates

Unlock the power of Inventory Planning & Optimisation (IP&O) – The Inventory Advantage with Epicor Prophet 21. In this 30-minute session, learn how advanced forecasting and inventory policies help distributors reduce excess stock, improve service levels, and boost profitability. Discover how IP&O integrates seamlessly with Prophet 21 to deliver actionable insights and smarter replenishment strategies for today’s supply chain challenges.

What you will discover:
    • How to forecast demand accurately and optimise inventory turns.
    • Ways to set service-level targets and automate replenishment policies.
    • Practical steps to eliminate dead stock and improve cash flow.

Product data is now essential across the building materials industry, supporting safety, compliance, digital trading, sustainability, and modern technology. This session introduces Data Yard—the industry‑built platform designed to transform how product data is structured, shared, and used. Instead of fragmented spreadsheets and duplicated effort, you’ll see how organisations are shifting toward a unified, scalable approach that supports every stage of digital maturity. Whether you create, consume, or integrate product data, you’ll gain a clear understanding of what good data looks like, why it matters, and how to adopt better practices without over‑engineering or disruption.

What you’ll take away:

•    A clear understanding of why product data has become a shared industry challenge
•    How Data Yard works and who is behind it
•    What “good” product data looks like in practice - not just on paper
•    How standards, data levels and structured data support compliance and digital growth
•     Practical next steps and how to get involved at the right pace

We’re excited to show you several new tools that can be used on-prem and ease your move to the cloud with better database access. Join us for this insightful session where we break down the barriers to a smooth cloud operation. You’ll discover:

    • Key features that provide greater control over your Prophet 21 application in a cloud environment
    • How to access your cloud-based database
    • How these features simplify your data access in the cloud

Streamline payables with AP‑Assist, an AI-driven and OCR‑powered solution that reads vendor invoices, identifies purchase order number, their status and compares values, and automatically creates supplier invoices, removing manual data entry and human error whilst flagging exceptions for immediate handling and allowing for supplier based tolerances. It differentiates multi‑vendor layouts, ingests PDFs, and displays PO and invoice side‑by‑side for verification. Its Expression Builder captures payment terms, calculates due dates, and helps you never miss discounts for end‑to‑end efficiency.

You’ll discover:

•  AI mapping to assist with speedy recognition of existing suppliers and addition of new suppliers
•  How dynamic OCR zones boost accuracy across variable invoice layouts.
•  Side‑by‑side PO verification to catch vendor discrepancies and exceptions early on.
• Automated terms extraction, due‑date calculation, and discount optimisation workflows for AP.

Get a first look at Epicor Automation Studio, coming soon to BisTrack to support your API and middleware needs. With its intuitive click-and-drag workflow, Automation Studio makes it easy to move data between applications and automate manual tasks.

    • See a live demo of Automation Studio in action.
    • Learn how to automate data flows in and out of BisTrack.
    • Discover ways to replace time-consuming manual processes.

Customer Panel:

The Experience Chat 

Unlock the secrets to maximising profitability with effective pricing strategies in this dynamic session. We will guide you through the art and science of pricing, demonstrating how Prophet 21’s flexible pricing structures can be tailored to fit your business needs. Whether you’re new to strategic pricing or looking to refine your approach, you’ll gain actionable insights into system and company settings, pricing hierarchies, and advanced methods like pricing libraries and margin-based adjustments. Discover how to automate and organise your pricing for consistency, leverage contract pricing for long-term customer relationships, and utilise tips and tricks to avoid common pitfalls. This session is packed with practical examples and expert advice to help you drive profitability and stay competitive in today’s market. 

What you will discover:
    • How to implement and optimise pricing libraries, books, and pages for maximum flexibility. 
    • The benefits and mechanics of margin-based pricing to maintain profitability as costs change. 
    • Practical tips for automating pricing processes and ensuring consistent, error-free pricing.

Explore the new BisTrack add-on that enables field scheduling and job completion tracking. Learn how to schedule installations and capture time and materials directly in the mobile Delivery App.

    • Schedule field work directly from BisTrack.
    • Track time and materials on-site using the mobile app.
    • Improve visibility and accuracy of field operations.

A review of what was covered over the day, and share feedback and comments.

A review of what was covered over the day, and share feedback and comments.