Name
Customer Panel: How to Better Serve Your Customers
Date & Time
Wednesday, November 20, 2024, 11:30 AM - 12:20 PM
Speakers
Kevin Grothues - EPICOR
Wade Narita - Epicor Software Inc.
Teresa Otterness - Highland Nursery
Ellen Whitman - Ace Hardware Corporation
Wade Narita - Epicor Software Inc.
Teresa Otterness - Highland Nursery
Ellen Whitman - Ace Hardware Corporation
Description
Creating an exceptional customer experience is top of mind for independent retailers as one of the key differentiators over big box retailers. In this session, Epicor's Retail Professional Services team, along with Ellen Whitman, Senior Manager on the Ace Hardware Store Operations team, and Teresa Otterness, Secretary-Treasurer and General Manager of Highland Nursery in St. Paul, Minnesota will discuss ways to create a better customer experience with loyalty programs, eCommerce, pricing, and much more. You'll take away some innovative ideas to drive better customer engagement, higher customer loyalty, and better utilization of the tools within your RMS to deliver what your customers want.
Location Name
301/302
Full Address
MGM Grand
3799 S Las Vegas Blvd
Las Vegas, NV 89109
United States
3799 S Las Vegas Blvd
Las Vegas, NV 89109
United States
Product Insights Building Supply and Retail
Eagle, Propello, Retail Leadership
Track Insights Building Supply and Retail
Retail