Creating an exceptional customer experience is top of mind for independent retailers as one of the key differentiators over big box retailers. In this session, Epicor's Retail Professional Services team, along with Ellen Whitman, Senior Manager on the Ace Hardware Store Operations team, and Teresa Otterness, Secretary-Treasurer and General Manager of Highland Nursery in St. Paul, Minnesota will discuss ways to create a better customer experience with loyalty programs, eCommerce, pricing, and much more. You'll take away some innovative ideas to drive better customer engagement, higher customer loyalty, and better utilization of the tools within your RMS to deliver what your customers want.