Generative AI is quickly becoming part of everyday work—but getting real value from it depends on how it’s used. In this session, we’ll focus on practical best practices for working with generative AI, including how to think about AI as a collaborator, how to frame effective prompts, and how to apply AI responsibly in real business scenarios.

Rather than diving into technical details, this session is designed to help attendees build confidence using generative AI and agentic AI tools, like Epicor Prism, by understanding the basics of how they work, where they perform best, and where human judgment still matters. Attendees will learn practical prompting techniques, common mistakes to avoid, and examples of how generative AI can support productivity, analysis, and decision-making.

This session is ideal for customers who want to move beyond experimentation and start using AI more effectively in their day-to-day work.