Go behind the scenes with the Eclipse Support team in this practical, customer‑focused session. Learn how to submit high‑quality cases, understand what happens after you click “Submit,” and see how issues move through the full lifecycle—from problem to fix. Attendees will learn how to:

• Create effective, accurate support cases by choosing the right categories, statuses, and details to speed resolution.
• Understand the internal workflow of a support case, including how issues are triaged, validated, escalated, and converted into bug fixes or enhancements.
• Leverage new AI‑powered support features that improve troubleshooting, enhance case accuracy, and help resolve issues faster.