Join this session to hear from Deepak Babu of Woodway as he shows how one manufacturer upgraded their on‑premise Kinetic system by building a custom digital ecosystem instead of doing a basic UI update. You'll see how Kinetic, a custom Website AI Agent, and a custom Mobile Service App work together through Epicor Functions and REST APIs to automate service requests and support field teams. The project also served as a planned “Pathway to Prism,” helping the company prepare its data and processes for Epicor’s future AI capabilities.

What attendees will learn:

• How to connect on‑premise Kinetic data with cloud‑based AI and mobile tools.
• How customer messages sent to a web-based AI can automatically create Kinetic Cases and support field techs.
• How building custom AI now helps prepare for Epicor Prism.