The Sales Master Inquiry window (SMI) is a tool for distributors to analyze their customers’ revenues and bookings. Use SMI to help you discern problems in the sales cycle, identify opportunities, and then take an action. The window presents information that is not available in Customer Master Inquiry, and is a powerful tool for executives, for sales representatives, and marketing team members. In this lab we will review the fields available within the SMI and test specific scenarios where the SMI window can provide needed information and action steps necessary to resolve these issues.