Customers Will Thank You for Attending This Session What are your customers experiencing when they do business with you? What does the customer journey look like from their point of view? Everything is about the “experience” yet, are we really paying attention? In the age of Amazon, Zappos, Nordstrom, and other companies where customer service sets them apart; new expectations have emerged around convenience and personalization in the minds of your customers. Dare to take the journey with them. Come to this session led by our own, Chris Warticki, Sr. Director of Customer Experience to learn: • The Customer Journey. • The Customer Experience. • How to go from good to great.