Many times when talking about Lean Manufacturing and elimination of waste, companies focus primarily on the direct manufacturing operations that happen on the shop floor.  However it is equally important to focus on the processing steps that happen before the job ever hits the shop floor.  In order to help direct process flow and track performance, you can leverage the built-in functionality of Epicor and Workflows. You can create and setup a few tasksets that follow along with how you process new sales orders.  The tasksets facilitate the flow of work through Inside Sales / Customer Service, Design Engineering, Manufacturing Engineering, Quality, Material Control / Planning, etc.  This will allow all departments to prioritize their work schedule based on the tasks generated from the taskset.  You can then use the data of the tasks to drive accountability and timeliness.  Through the use of these tools in Epicor, you will be able to reduce the time it takes to process new orders and increase on-time delivery.