Marc is a master user of the Master Agent automation system within the Manage 2000 tool. Master Agent can automate scores of tasks, functions, and program processes, reducing the need for direct human administration. A well-designed and properly implemented Master Agent queue can greatly relieve workload and stress in the day-to-day processing grind. In this session, Marc will walk through queue design, scheduling strategies, and real-world examples of automations that have paid for themselves many times over.