This session is designed to empower users by providing clarity on Epicor’s support processes and ensuring they know how to navigate case handling effectively. Our goal is to reinforce that your success is our priority through transparent communication and actionable guidance.Support Process Clarity: Understand how cases are routed, prioritized, and transitioned between teams for seamless resolution.Proactive Engagement: Learn best practices for submitting high-priority cases, leveraging categorization updates, and staying informed through alerts and knowledge resources.Collaboration & Continuity: Gain insight into how Epicor ensures smooth handoffs between Support and Professional Services while maintaining consistent care and communication.
5500 Gulf Blvd.
St. Pete Beach, FL 33706
United States