Name
Customer Service (POS) Best Practices and What's New
Date & Time
Tuesday, February 10, 2026, 10:00 AM - 10:50 AM
Speakers
Keith Thompson - Epicor
Description

This interactive session will focus on the customer service dimension of point-of-sale (POS) operations within an enterprise ERP system. Participants will explore how standardized procedures can improve the customer experience while maintaining operational efficiency.

Key topics include:

  • Understanding ERP POS workflows and their impact on customer interactions.
  • Best practices for handling transactions—from sales to returns—with professionalism and accuracy.
  • Techniques for resolving common customer issues quickly and effectively using ERP tools.
  • Leveraging ERP data to personalize service and build customer loyalty.
Location Name
Tarpon/Sawyer Ballroom
Full Address
TradeWinds Resort on St. Pete Beach
5500 Gulf Blvd.
St. Pete Beach, FL 33706
United States
Services and Support
Education Level Insights Auto 2026
Beginner, Advanced
Audience Insights Auto 2026
Operations
Solutions Insights Auto 2026
Vision
Track Insights Auto 2026
Best Practices, Innovation
Session Type Insights Auto 2026
Collaborative Learning, Product Innovations