Many AI initiatives fail because organisations aren’t prepared for the change that comes with it. More often, it’s a people and culture challenge, not a technology one. As AI moves from experimentation into everyday operations, leaders and practitioners alike must rethink how teams make decisions, trust insights, and adapt to new ways of working.

Featuring a panel of industry and Epicor experts, this session explores the human side of AI adoption, from cultural readiness and leadership alignment to skills and change management. Attendees will leave with practical guidance to drive adoption beyond pilots, build trust in AI-driven insights, and ensure AI delivers real business value, not just technical success.